Cloud phone systems cost less than the PBX in your closet and do considerably more — provided the network underneath them is built for voice. That second part is where most VoIP deployments disappoint.
Tell us how many people need phones and where they work. We'll price it properly, including the network side.
We won't sell your data or send you marketing you didn't ask for.
A traditional PBX isn't broken — it's just expensive to maintain, invisible to manage, and tied to a building your team may not sit in any more.
On a traditional PBX, most of these were licensed add-ons or simply unavailable. On a cloud platform they're configuration.
Menus and routing you can change yourself, including different greetings for holidays and after hours.
Distribute calls across a team by availability, skill, or round robin — so callers stop hitting voicemail at 9am.
The same extension on a laptop or phone, so a hybrid team has one number and one voicemail rather than three.
Messages transcribed and delivered to the inbox, which people actually check — unlike a message-waiting light.
For training, dispute resolution, or compliance where your sector requires it, with retention you control.
Volumes, wait times, abandoned calls, and per-agent activity — the data a service desk or sales team should be managing to.
See who's on a call before transferring, and message colleagues in the same app as the phone.
Included on most plans, which for many businesses removes a separate conferencing subscription entirely.
Click to dial and screen pops from your CRM, so the call and the record are in one place rather than two.
When people say VoIP sounded bad, they almost never mean the provider was at fault. Voice is unforgiving about jitter and packet loss in a way that email and file transfer simply aren't — a connection that feels fine for browsing can be unusable for calls.
We assess the network before quoting, and if it needs work we tell you that up front rather than deploying and blaming the internet afterwards.
Number porting is the part clients worry about most. It's a regulated process with a real timeline — which is why we run the old and new systems in parallel rather than cutting over and hoping.
Network assessment, extension mapping, and call flow design based on how calls actually move through your business today.
The new system is configured and tested on temporary numbers while your existing lines carry on untouched.
We submit the port and manage the carrier process. Your old lines stay live throughout — nothing is disconnected on faith.
Traffic moves to the new platform and we train your team on the handsets, apps, and how to change things themselves.
Porting timelines are set by the carriers, not by us. We'll give you the realistic window and keep your old lines live until the port completes.
A traditional line is tied to an address. A cloud extension can be answered anywhere, so the system has to be told where each device actually is — and updated when people move.
In Canada this matters more since the move to next-generation 911. We configure emergency location per device, and we'll flag the ongoing obligation rather than leaving it as a surprise after an incident.
Each handset and softphone is registered to a civic address so emergency services are dispatched to the right place.
A desk move or a new office changes the registration. We build that into the change process rather than hoping someone remembers.
Staff calling 911 from a softphone at home need their own address registered — or to be told to use their mobile instead.
The configuration is written down, which matters if the question is ever asked after an incident.
Yes — number porting is a standard regulated process and we manage it with the carriers. The important detail is that your old lines stay active until the port completes, so there's no window where calls go nowhere. Timelines are set by the carriers rather than us, and we'll give you the realistic window up front.
Not if the network is right, and that's the whole reason we assess it before quoting. Voice is sensitive to jitter and packet loss in a way browsing isn't, so a connection that feels fine can still carry poor calls. If your network needs work we'd rather tell you before deployment than after.
Calls reroute automatically to mobiles or another site, so you're reachable even with the office offline. That's genuinely better than a traditional PBX, where a fault at the building takes the phone system with it. We configure the failover path as part of the design.
Each device is registered to a physical address, because an extension can be answered anywhere. That registration has to be maintained when people or offices move — we build it into the change process and document the configuration, since it's the detail most providers leave unmentioned.
Often not — many existing IP phones can be reprovisioned onto the new platform, and we'll check yours before assuming otherwise. Where handsets are genuinely too old, we'll tell you which need replacing and why rather than replacing the lot by default.
Usually, once you count maintenance contracts, licences, line rental, and the service calls for changes. But it's per user, so a business with many low-usage extensions should look at the total rather than assuming. We'll model it against your current bills instead of quoting a generic saving.
That's where it's strongest — one system, one dial plan, internal extensions between sites at no per-call cost, and a single place to manage it all. It also means a new location is a configuration change rather than another phone system to buy.
Tell us how many extensions you need and where people work. We'll assess the network, price it honestly, and tell you if it needs work first.
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