Co-managed IT keeps your internal team in charge and adds the specialists, tooling, and after-hours cover they don't have. You decide what we take — nothing is taken away from them. NetFusion Designs (NFD), a SOC 2 Type II managed IT provider headquartered in Kitchener with offices across the GTA, Montréal and Winnipeg, provides co-managed IT for organizations that already have internal IT staff: your team keeps governance and day-to-day decisions, and NFD adds specialists, help desk capacity, security tooling and 24/7 after-hours cover.
We'll map what your team covers today, where the gaps are, and what co-management would cost. No obligation.
We won't sell your data or send you marketing you didn't ask for.
Working alongside internal IT teams across North America
When work lands outside their expertise, the options are usually "figure it out" — which costs days — or scramble for one-off external help. Co-management gives them a standing team to call instead.
If your IT lead is on holiday or leaves, nobody else knows how the environment is put together.
Day-to-day tickets consume the week, so the migration or upgrade never actually starts.
Nobody on the team is a security specialist, and the tooling to do it properly is priced for larger organizations.
Evenings, weekends, and holidays depend on one person's phone being on.
A client or insurer is asking questions your team has never had to answer in writing before.
You need a specialist a few days a month, not a full-time salary and the search to find one.
This is where most clients land. Every row is negotiable — move any of it either direction.
Specialists, enterprise tooling, and round-the-clock cover — at a fraction of the cost of the equivalent headcount.
Your lead gets specialists to call by name — network, security, cloud, and telephony — instead of searching for a contractor mid-incident.
RMM, EDR, patch management, monitoring, and documentation platforms come with the service rather than being licensed separately.
Your team can take leave without the environment going unwatched, and without one person carrying a phone on every long weekend.
We document the environment as we work in it — so knowledge lives in a system rather than in one person's head.
Your internal team inherits process that's independently audited, which shortens the security questionnaires you have to answer.
Budgets, roadmaps, and board-ready recommendations, so your IT lead isn't building the three-year plan alone.
We take ticket overflow, after-hours, and holiday cover. Your team keeps every user relationship and stays the face of IT.
You keep the helpdesk; we own security monitoring, backup, patching, and the projects nobody has time to start.
Shared tooling, shared queue, shared roadmap. We run the platform layer while your team runs the business relationship.
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They rebuilt our environment, which was aging and under-performing. The new environment was fast and enabled us to scale the business.
The support provided has been excellent throughout.
No — and we'd say so if it were. Co-management exists because internal teams know your business in ways an outside provider never will. We're brought in to remove the work that stops them doing that, not to take their job. If full outsourcing is what you actually want, that's a different service and we'd tell you plainly.
The gap review maps what your team covers today and where the risk sits. You choose what to hand over from there, and it's written into the agreement — so nothing moves without your say.
Bring them to the gap review. In our experience the objection comes from teams who weren't consulted, and disappears when the person doing the job gets to define what they hand over.
Less than the salary for the specialist you'd need to cover security, backup, and after-hours — because you're sharing that capability rather than employing it. We'll put real numbers against your environment in the review.
For the areas we take on, yes — our RMM, monitoring, and documentation platforms are how we deliver consistently and they're included in the fee. Where your team already has tooling that works, we'd rather integrate than rip out.
Most clients do. After-hours cover or security monitoring is a common first step; the split expands as trust builds. There's no requirement to move everything at once.
Thirty minutes with your IT lead is enough for us to map what's covered, what isn't, and what co-management would cost. You'll get the map either way — whether you work with us or not.
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