Below about fifty staff, a full-time IT hire is either underused or overwhelmed — and one person can't cover security, infrastructure, cloud, and the helpdesk. We give you the whole function for less than the salary.
No pressure, no jargon. Tell us what's frustrating you and we'll tell you what we'd do.
We won't sell your data or send you marketing you didn't ask for.
Usually whoever was most comfortable with computers. They're now the reason things work, they were never trained for it, and it isn't their actual job.
Passwords, vendor contacts, and how things are wired live in one head. When they're on holiday, nothing can be changed.
Something is backing up somewhere. Whether it would restore, and how long that would take, has never been tested.
The same issue recurs because nobody has time to find the cause — only to clear the symptom and move on.
Nobody's sure what you're paying for, what's still in use, or which renewals are coming up next month.
Nothing for eight months, then a failed server and an unbudgeted five-figure invoice in the worst possible week.
No MFA, no encryption policy, shared logins for convenience — and no way to know if something has already happened.
Managed IT isn't always the right answer. Here's the trade-off in each direction, including where we're the wrong choice.
If you're under about ten people with simple needs, ad-hoc support is genuinely cheaper and we'll tell you so.
The functions a larger company would hire four people to cover.
Your team calls or emails and reaches someone who knows your setup. No portal maze, no ticket that sits for a day.
Patching, updates, and health checks happening quietly in the background — so most problems are fixed before anyone notices.
MFA, encryption, endpoint protection, and email filtering set up properly rather than left at defaults.
Local and offsite copies, and — the part usually missing — a restore that has actually been performed and timed.
Licensing reviewed, tenant secured, files organised, and staff trained on the parts you're already paying for.
Someone to ask before buying hardware or signing a software contract — which usually saves more than it costs.
Attacks are automated. Nobody chose your business — a scanner found an exposed service, or a stolen password worked. Being small doesn't hide you; it just means weaker defences when the automated sweep arrives.
The difference is that a large company survives a bad week. For a thirty-person business, two weeks without systems is existential.
Scanners sweep the whole internet. Your size is irrelevant to a script looking for an open port.
A password breached at an unrelated site gets tried against your email. It works more often than people expect.
Attackers watch a mailbox, then intervene in a real invoice with amended banking details at the right moment.
A large firm survives two weeks of disruption. For a thirty-person business, that's the whole quarter.
Growing businesses hit the same walls at roughly the same points. Knowing where the next one is makes it cheaper to clear.
Setup is ad-hoc, files live wherever, and one person quietly holds it all together.
Email attachments become the filing system and version confusion starts costing real time.
Too many people have too much access, and leavers aren't reliably removed.
Onboarding, procurement, and compliance requests need a process rather than goodwill.
Thank you NetFusion Designs for always making my day! Every time I've had to contact the company and have someone assist, they're quick with their responses.
It's usually priced per user per month, so it scales with your headcount rather than being a fixed enterprise fee. We'd rather quote against your actual environment than publish a number that turns out to be wrong for you — but we'll give you a straight figure early in the conversation, not after three meetings.
No. Ten to fifty staff is where managed IT makes the most sense — big enough that IT problems cost real money, too small to justify a full-time hire with the breadth of skills you actually need.
Yes, and often that's the best arrangement. They keep the relationships and the on-the-ground knowledge; we cover the specialisms, the after-hours load, and holiday gaps. That's our co-managed model.
Then say so and we'll quote ad-hoc work instead. If you're under ten people with simple needs, a monthly contract may genuinely be worse value for you — we'd rather tell you that than sell you one you don't need.
Response times are contracted by severity and written into the agreement rather than promised vaguely. A user with a broken laptop and a business that can't invoice are different priorities, and the agreement says so explicitly.
It's completely normal, and the first thing we do is an audit — hardware, software, licences, accounts, and backups. For most small businesses that's the first accurate picture they've had, and it's useful even if you never hire us.
No. Replacing working equipment to suit a provider's preferences is a cost you shouldn't absorb. We'll tell you what genuinely needs replacing, what has a few years left, and what the real cost of waiting is.
Tell us how many people you have and what keeps going wrong. We'll tell you what we'd fix first, roughly what it costs, and honestly whether you need us yet.
%20(1).avif){kind=logo}
%201.avif)
