Technician in a clean room operating manufacturing equipment
Managed IT for manufacturers

Managed IT for Ontario manufacturers

Downtime on a production line is measured in lost output, not tickets. Named engineers keep your ERP, shop-floor network and office systems running, and keep the plant network separated from the internet. Flat monthly pricing from $100–185 per user, serving Ontario businesses since 2016.

  • ERP and MRP servers patched and backed up around your shifts
  • Shop-floor and OT networks segmented from office and internet
  • Ransomware defence with tested restores, not just backups

Get a written quote for your plant

Tell us your sites, headcount and systems. We reply within one business day. No call required.

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SOC 2 Type II attested. We won't sell your data.

Manufacturers and industrial clients we support

15 min
Critical response SLA
SOC 2
Type II attested
95%
Same-day resolution
24/7
Monitoring for every shift

Built for the way plants run

Manufacturers run a mix of office IT, ERP and production systems that cannot be patched or rebooted on an office schedule. Here is what NFD does specifically for manufacturing businesses.

ERP and MRP uptime
We run the infrastructure behind SAP Business One, Epicor, Microsoft Dynamics, Sage and similar ERP and MRP systems: servers, databases, backups, user access, and the links to shipping, CAD and accounting.
Shop-floor network segmentation
Production machines, PLCs and CNC controllers sit on their own network segments, separated from office PCs and the internet, so a phishing email in the front office cannot reach the line.
Maintenance around your shifts
Patching and changes are scheduled around your shifts and planned shutdowns, not office hours. Nothing that could stop a line is changed without your sign-off.
Ransomware defence and recovery
Manufacturing is one of the most-targeted industries for ransomware. Managed EDR on every endpoint, MFA on every login, and immutable Canadian backups with tested restores, so an incident is a bad day rather than a lost week.
Plant-wide Wi-Fi and connectivity
Warehouse and shop-floor wireless designed for scanners, tablets and mobile workstations, with redundant internet so shipping and receiving keep moving.
Customer and insurer security questionnaires
Large customers and cyber insurers now send security questionnaires. We help you answer them with evidence of MFA, EDR, backups and an incident response plan, backed by our own SOC 2 Type II report.

Services included in a standard manufacturing engagement

  • 24/7 monitored helpdesk. Ontario-based engineers, average response inside 15 minutes for critical tickets, with after-hours coverage for second and third shifts.
  • Managed Microsoft 365. Email, Teams and SharePoint for the office, plus shared mailboxes and Teams channels for quoting, production and shipping.
  • Managed cybersecurity. Managed EDR (SentinelOne or CrowdStrike), managed email security, MFA, quarterly phishing simulations, dark-web credential monitoring.
  • Backup and disaster recovery. Immutable Canadian backups of ERP databases, file servers and machine programs, with tested restores and a documented recovery plan.
  • Infrastructure and network support. Servers, firewalls, switches, Wi-Fi, label and barcode printers, and the segmentation between office and production networks.
  • vCIO strategy. Quarterly business reviews, a three-year technology roadmap, and budget planning aligned to your capital-spending cycle.

FAQ for manufacturing owners and plant managers

Can you work on our production network?

We manage the network your production equipment sits on: segmentation, firewalls, switches, Wi-Fi and remote-access controls. Changes to machine controllers and PLC programs stay with your equipment vendor or controls integrator, and we coordinate with them.

How do you avoid disrupting production?

Maintenance is scheduled around your shifts and planned shutdowns. Anything that could stop a line needs your written approval, comes with a rollback plan, and has an engineer on call while it runs.

Do you support our ERP?

We support the infrastructure your ERP runs on (servers, databases, backups, user access and integrations) and work alongside your ERP vendor or reseller for application-level changes.

Can you help with customer and insurance security questionnaires?

Yes. We help you answer them accurately and provide evidence of the controls we run for you. Our SOC 2 Type II bridge letter is available without an NDA, and the full report under NDA.

Will we still work with the same engineer?

Yes. Every client has 2 to 4 named engineers with a documented rotation. Your plant manager and office team know their names. There is no ticket-lottery routing.

Talk to an MSP that understands the plant floor

Send us your requirements and we will reply with a written proposal and price within five business days. No call required.