Most issues are resolved remotely, and that's faster for everyone. But a dead switch, a new office, or a server that won't POST needs someone physically there — and we have people across Ontario and beyond.
Tell us where you are and what's needed. We'll confirm whether it genuinely requires attendance.
Urgent and site-down? Call instead.
A remote fix starts in minutes and costs less than a callout. Any provider defaulting to attendance for everything is either slow or billing you for travel. We attend when attendance genuinely changes the outcome.
A server that won't POST, a dead switch, or a workstation with no display. No amount of remote access reaches a machine that's off.
Cabling, racks, access points, and workstations placed and tested before anyone tries to work there.
Structured cabling, patch panels, and wireless surveys — work that has to happen in the physical space.
Decommissioning, transporting, and standing everything back up — usually over a weekend so Monday works.
Intermittent faults where the useful diagnosis comes from watching it happen rather than reading a ticket.
After a migration or a new system, being in the room resolves in minutes what a help article never quite does.
Attendance is only useful if it's quick. These are the regions where we can reasonably be on site the same day.
401 Bay St, 16th Floor, Toronto, ON
141 Main Street N, Markham, ON L3P 1Y2
6700 Century Ave, 3rd Floor, Mississauga, ON L5N 1V8
22 Frederick St, Suite 700, Kitchener, ON
1315 Pickering Parkway, Pickering, ON L1V 7G5
8815 Av du Parc #402, Montréal, QC H2N 1Y7
330 St Mary Ave, Suite 300, Winnipeg, MB R3C 3Z5
7600 Chevy Chase Dr, Ste 300, Austin, TX
Outside these areas we'll be straight with you about whether remote-only support is genuinely sufficient, rather than promising attendance we can't deliver quickly.
Some clients have us onsite on a set schedule — a half day a week, or a day a month. It handles the accumulation of small things nobody logs a ticket for, and it means someone knows your building rather than seeing it for the first time during an outage.
It also gives your staff a face to raise things with, which surfaces problems earlier than a ticket queue does.
A half day weekly or a day monthly, so small issues get cleared before they accumulate into a bad week.
Where the rack is, which switch feeds the warehouse, and which user has the unusual setup.
Staff raise things in person that they'd never log a ticket for — often the early signs of a real problem.
Time to do the maintenance and improvements that get postponed when every visit is an emergency.
Within our office regions, same day for urgent issues and scheduled otherwise. We'll give you a realistic window on the call rather than an optimistic one — traffic across the GTA is a real constraint and pretending otherwise helps nobody.
Onsite attendance includes travel time, which is exactly why we try remote first. For managed clients, a defined amount of onsite attendance is usually built into the agreement rather than billed per visit.
Yes — scheduled onsite hours are a common arrangement, from a half day a week to a day a month. It works particularly well for organisations with 20 to 100 staff where there's steady low-level demand but not enough for a full-time hire.
Remote support covers anywhere. For on-site work further afield we'd be honest about response times rather than promising same-day attendance we can't deliver — and in many cases a pre-configured swap unit shipped overnight solves it faster than a technician driving.
Yes, and the earlier we're involved the better. Moves usually go wrong on things decided weeks earlier — where the rack goes, whether the new space has adequate power and cooling, and how long the carrier needs to move the circuit.
Yes — structured cabling, patch panels, wireless access point placement, and testing. It's worth coordinating with your electricians rather than retrofitting after drywall, which costs several times more.
Tell us where you are and what's needed. If it can be fixed remotely we'll tell you that instead — it's faster and it costs you less.
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